Oscar is the first health insurance company that just makes sense. Started in 2012, Oscar uses technology, design, and data to make a healthier life accessible and affordable for all.
I led the Oscar App design team, overseeing a team of five product and visual designers responsible for every digital member interaction. Search for doctors and see reviews and prices upfront, talk to a doctor over the phone or book an in-person appointment, review claims, pay bills, refill prescriptions — we built the core features that made it feel like health care.
Earlier, I designed the initial framework for Oscar's telemedicine platform. I also introduced experimentation as core to the design process, established a user research practice, built a bot that provided instant insurance quotes, made Oscar WCAG 2.0 accessible, launched the Oscar App in Spanish, evolved the mobile and web design system, and participated in two rebrands and an entire platform redesign.