A Single Entrypoint 40% of Concierge calls contain payment questions, while 20% of users don't know how to pay for Oscar. A new experience focuses on self-service and clear actions.
Overdue Clear warnings and errors follow the user, warning of potential loss of coverage.
Partial Payments Options to pay the full balance or just the minimum give users time to pay within a grace period.
Intentional Friction User research led to the addition of a confirmation screen to give users time to verify their payment information.
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An updated payment settings page brings clarity to input errors. By Emili Hsu